Terms & Conditions

Last updated: November 2025

1. General Information

This website is operated by Charlierolls.com. Throughout the site, the terms “we”, “us” and “our” refer to the brand. By placing an order on this website, you agree to the terms below.

2. Products

We sell made-to-order printed products (CR - 2026 Calendar). All items are produced on demand through our production partner, Gelato. Product images on the website are for illustrative purposes only; colours may vary slightly in real life.

3. Orders & Payments

All payments are processed securely through Stripe. Your order is confirmed once payment has been successfully completed. You will receive an automatic email confirmation.

4. Shipping

Orders are produced and shipped by Gelato from the fulfilment centre closest to your delivery address. Estimated delivery times may vary but are generally within 3–6 business days for Europe orders.

5. Refunds, Returns & Cancellations

Because our products are made-to-order and produced specifically for you, we do not accept returns or cancellations once the order has been sent to production.

However, if your item arrives damaged, misprinted, or defective, please contact us within 7 days with photos of the issue. We will arrange a replacement at no additional cost.

6. Customer Responsibilities

Please ensure all shipping information is correct at checkout. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.

7. Intellectual Property

All images, designs, and content on this website are the property of Charlierolls.com. They may not be copied, reproduced, or redistributed without written permission.

8. Contact

For enquiries regarding these Terms & Conditions, you can reach us at:
management@charlierolls.com

Privacy Policy

Last updated: November 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

When you purchase a product or contact us, we may collect the following information:

• Name
• Email address
• Billing and shipping address
• Payment details (processed securely by Stripe — we do not store card numbers)
• Order details

3. How We Use Your Information

We use your information to:

• Process your order and payment
• Fulfil and ship your product through Gelato
• Provide customer support
• Send order updates and shipping information

4. Sharing Your Information

We only share your information with trusted service providers:

• Stripe — to process payments securely.
• Gelato — to produce and deliver your order.

We do not sell or rent your personal data to third parties.

5. Data Security

We take reasonable measures to protect your personal information. All payment data is handled by Stripe and never stored on our servers.

6. Data Retention

We retain your information only as long as necessary to fulfil your order and comply with legal obligations.

7. Your Rights (UK GDPR)

You have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent (when applicable)
• Request a copy of your data

To exercise your rights, contact us at management@charlierolls.com.

8. Cookies

Our website may use basic cookies for functionality and analytics. You can disable cookies in your browser settings, though this may affect site performance.

9. Contact

For questions regarding this Privacy Policy, please email us at:
management@charlierolls.com